Privacy Policy

Heavy Granite House Privacy Policy

Effective Date: September 2026

At Heavy Granite House, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://heavygranitehouse.com), create an account, save favorite stone collections, or request project estimates.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when using our platform:

A. Account Registration & User Profile Data

• Full Name, Email Address, and Account Credentials during registration.
• Email Domain Policy: Account creation and quote inquiries are strictly restricted to verified Gmail (@gmail.com), Outlook (@outlook.com), and Yahoo (@yahoo.com) email domains.

B. Project & Quote Request Information

• Contact Phone Number, ZIP/Postal Code, and specific project dimensional notes submitted during quote inquiries or estimate calculations.
• Saved stone collection items, favorite slab selections, and cost calculator presets stored in your user profile or browser session.

C. Automated Usage & Technical Data

• Device IP address, browser type, operating system version, page view timestamps, and anti-bot captcha verification responses.

2. How We Use Your Information

We use collected data solely for legitimate business and customer service purposes:

• To process, generate, and deliver your requested countertop cost estimates and binding quote inquiries.
• To personalize your stone recommendation experience and manage your saved stone favorites.
• To maintain account security, verify anti-bot captcha responses, and prevent fraudulent registrations.
• To improve platform performance, website routing, and user interface responsiveness.

3. Data Protection & Security Controls

We implement robust technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Session cookies and authentication tokens are encrypted using standard web security protocols.

4. Third-Party Sharing & Disclosure

We do not sell, trade, or rent your personal contact information to third-party marketing companies. Information is shared only with authorized local slab specialists or fabrication partners specifically assigned to prepare your requested project quote.

5. Your Privacy Rights & Contact Us

You have the right to access, update, or request the deletion of your personal account information at any time by signing into your account or contacting our privacy officer at privacy@heavygranitehouse.com.